![]() ![]() What if USPS does not update tracking and you have trouble getting your money back? This isn’t an ideal situation, but unfortunately, it happens. To get started with your lost mail claim, you can use one of the aforementioned contact methods or log onto. APO/FPO/DPO Insured Mail (Surface Only): Between 75 days and one year.APO/FPO/DPO Insured Mail, Registered Mail: Between 45 days and one year.APO/FPO Priority Mail Express Military® Service: Between 21 days and 180 days.Collect on Delivery (COD): Between 15 days and 60 days. ![]() Registered Mail® & Registered COD Mail: Between 15 days and 60 days.Insured Mail: Between 15 days and 60 days.Priority Mail®: Between 15 days and 60 days.Priority Mail Express COD: Between 15 days and 60 days.Priority Mail Express®: Between 7 days and 60 days.File a Claim for the Packageįor most types of mail, the USPS advises that you should file a claim for missing mail no later than 60 days after the mail was originally sent, though different types of mail have different time frames for filing your claim. Be sure to include your tracking number in any communication that you send. They may also be able to offer a refund or compensate you for the value of the item. Write a letter to the USPS consumer advocate at: USPS Headquarters 475 L'Enfant Plaza SW Washington DC 20260.Įach of these options can connect you with customer support that will help you identify the reason why USPS stopped tracking.Send an email to USPS customer service online.Visit your local post office and ask for assistance.There are a few different ways that you can get in contact with a USPS representative, including the following: If you think it’s time to investigate your stalled tracking further, you can reach out to the USPS for help. What if USPS does not update tracking? You may need to contact USPS customer service directly for more assistance in this case. Keep an eye on the tracking status, and if it does not update for at least five business days, this is the point at which you should consider alternative options. In many cases, tracking will indeed resume and you will receive your mail - just a little later than you initially expected. Monitor the Status of the TrackingĪssuming that you’ve confirmed the tracking number and checked that your item has been sent, the next step is to simply sit back and wait. If the sender confirms that they have indeed dispatched the item, you should then check with them to ensure that you have the correct USPS tracking number. Reach out to the sender to confirm whether or not they’ve handed the item off to the USPS - and if not, politely encourage them to do so promptly. Remember that sometimes USPS tracking doesn’t update because the item hasn’t been sent yet. If tracking for your item never starts or resumes, consider the following options that can help you find a resolution: Check With the Senderīefore you assume that all hope is lost, check with the sender to see if they can provide you with any additional information. Understanding these reasons can give you some context, but it doesn’t necessarily solve the problem at hand - USPS tracking won’t update, and you need to know where your mail is. ![]() There are many potential reasons why your USPS package tracking status might not be updating. Learn more about the many reasons why USPS tracking may fail, how you can identify the cause of the problem, and what you can do to prevent this problem in the future. Why exactly does this happen, though - and what can you do about it? More importantly, what if USPS does not update tracking? When this happens, you may notice things like USPS tracking not updating or USPS stopped tracking. This is an impressive figure, but with such a high volume, some mail will inevitably slip through the cracks. The United States Postal Service delivers approximately 143 billion letters, packages, and parcels every year. ![]()
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